Shipping Policy
Zenvora London is committed to delivering your order as quickly and safely as possible. Below you'll find details on how we handle shipping and returns.
Shipping
We aim to process and dispatch all orders promptly. Once your order has been confirmed, you'll receive a shipping confirmation with tracking details. Please allow time for your order to be prepared and dispatched from our warehouse.
It takes 1 to 3 Business Days to process and ship your order after you place it. You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
Shipping and Delivery usually takes 2–5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days. Rest assured, we are doing our best to get your order delivered as fast as possible.
Orders are fulfilled through logistics partners such as 4PX, Yun, Yodel and Royal Mail, to ensure reliable delivery to the UK and Ireland. Shipping is free.
Due to exceptionally high demand, the Remy Quilted Jacket experienced a short delay. However, as of March 1st, shipments for this item have resumed and are now being handled by Yodel. All affected orders have been processed, and we expect them to be delivered promptly.
Additionally, the small number of other high-demand products that were previously on back order have now resumed normal shipping. Orders placed between 14th–21st February are being processed and are now shipping as usual.
Our logistics team continues to monitor the situation and will ensure regular updates for customers as needed.
Expect to hear from us within 2–3 days to maintain clear and transparent communication.
Last update: 06/03/2026
Returns
We understand that sometimes an item might not be quite right. If you'd like to return your item, please contact us before 15 days of delivery and we'll guide you through the next steps.
To ensure your return reaches us safely and is eligible for a refund, we kindly ask that all returns are sent via international Royal Mail tracked after receiving the details from us, which helps protect both you and us from delays or lost parcels, and ensures we can process your return promptly once the item is received and passes inspection.
Please note:
- Items must be returned unused and in original condition.
- Orders are processed promptly. Where a customer requests cancellation shortly after placing an order, the request is reviewed and accommodated where operationally possible. The support team works with customers to reach a fair outcome.
- Refunds are processed once the return is received and passes a brief quality check.
If you have any questions about your order or our process, feel free to reach out to our customer care team — we're always happy to help.
Thank you for supporting Zenvora London.